Terms and Conditions
Last updated: 4 June 2025
The small (but important) print
By signing up to join one of my programmes – whether that’s the How to Lead: Digital Academy, the Leadership Accelerator Premium, one-to-one coaching, team coaching, or a workshop, event or speaking opportunity (I’m delighted that you have, by the way!) – you agree to the following terms. This page forms the Agreement between us.
In order for you to get the most out of our work together, it’s important that we’re on the same page. These terms are here to make sure we’re both clear about what to expect – and they’re designed to protect us both. If anything isn’t clear, or seems to contradict your understanding of my services, please get in touch at hello@waterfallhill.co.uk and I’ll happily explain.
This Agreement applies to all services provided under Waterfall Hill Consulting Limited (Registered number: 06228898), whose registered office is Stroud Common Cottage, Stroud Common, Shamley Green, Guildford, GU5 0SZ.
1) Description of coaching
Coaching is a partnership (defined as an alliance, not a legal business partnership) between us. It’s a thought-provoking and creative process designed to help you maximise your personal and professional potential.
All my coaching offers – including one-to-one coaching, the Leadership Accelerator Premium, and team coaching – include a combination of coaching, training, mentoring and support to help you define your goals and move towards them.
2) Coach-Client relationship
My role is to offer insight, support and accountability as you take steps toward your goals. I am not a licensed healthcare provider and the guidance I offer is not a substitute for medical or therapeutic advice.
Your role is to take full responsibility for your own decisions, actions, wellbeing, and results. You agree that I am not responsible for any outcomes or consequences resulting from our work together.
You understand that coaching does not involve diagnosing or treating mental health conditions and that it is not a replacement for counselling or therapy. If you are under the care of a medical or mental health professional, you agree to inform them of our coaching relationship where appropriate.
You also agree to be open, communicative, and committed to making the time and space to participate fully in your chosen programme.
3) Services
The details of the programme or service you’ve signed up for are outlined in the proposal or marketing materials shared with you prior to enrolment.
This includes:
The How to Lead: Digital Academy: Self-paced leadership training with video tutorials and downloadable workbooks.
The Leadership Accelerator Premium: A 24-week group coaching experience with live coaching calls, peer learning, DiSC profiling, and access to the Institute of Leadership resources.
One-to-one or Team Coaching: Bespoke leadership coaching based on your needs, as outlined in your proposal.
Workshops, events and speaking engagements: As described in your brief, my proposal and confirmed between us via email.
4) Fees
Payment Terms
Coaching programmes are billed in advance, either in full or via a payment plan. If you choose a payment plan, you are committing to the full fee and all scheduled payments must be completed, regardless of how many sessions you attend.
If a payment fails, access to coaching will be paused until payment is resolved. If payment is not received within 14 days, the coaching agreement may be terminated and no further sessions will be provided.
All fees are non-refundable.
Session Use and Expiry
Coaching sessions must be used within the timeframe agreed at the start of the programme (usually 3–6 months depending on your package). Unused sessions will not roll over unless agreed in advance.
If you haven’t booked a session for more than 30 days and haven’t responded to contact, your place may be released, and any remaining sessions forfeited.
Communication
If you need to pause coaching for any reason, just let me know — I’ll always try to accommodate where possible. However, regular communication is part of the commitment we make to the process.
Payments are processed via Stripe or bank transfer.
5) Procedures
The How to Lead: Digital Academy: You’ll receive login access to the membership portal, where you’ll find the video lessons and downloadable resources.
The Leadership Accelerator Premium: You’ll receive an onboarding email on receipt of payment, with portal access to the learning materials and separate email links for live group coaching calls.
One-to-one Coaching: You’ll receive an onboarding email on receipt of payment, with a link to book your sessions (or we will book the next call at the end of each coaching session) .
Workshops & Speaking: You’ll provide a brief on a call and/or via email, I’ll provide a proposal in response, and your acceptance will be confirmed via email.
Where you have live calls with me as part of your programme, please be ready to join your calls at least 1 minute before the scheduled time.
6) Access to Materials and Content Licence
As part of your chosen service – whether that’s the How to Lead: Digital Academy, the Leadership Accelerator Premium, one-to-one coaching, team coaching or workshops – you’ll receive access to a range of learning materials, tools, templates, and other resources designed to support your development.
Access may be via an online portal, email delivery, printed handouts or shared drives, depending on the nature of the service.
Unless otherwise stated, your licence to use these resources is personal, non-transferable, and time-limited.
6.1 What You Can Do
You may:
Watch the videos as many times as you like during your access period
Download PDFs or templates to support your learning
Implement the tools, frameworks and strategies in your own leadership or professional practice
Revisit materials at any time during your access period
6.2 What You Can’t Do
This content is protected by copyright and owned by Waterfall Hill Consulting Ltd. To protect the value of the programme and support fair use, you may not:
Share your login or give others access to your account
Copy, reproduce, distribute or publish any of the content elsewhere (online, in print or in a training session)
Sell, license, or otherwise commercialise the content
Present the content as your own or use it to create derivative courses, resources, or programmes
If you would like to use the content beyond your own personal development, please contact us at hello@waterfallhill.co.uk to discuss appropriate licensing.
6.3 Who This Material Is For
Unless otherwise stated, access to my intellectual property is for one individual only – the person who purchased the service from Waterfall Hill Consulting Limited.
If your organisation or team would like to access the content, we’re happy to offer team or corporate licensing options. Get in touch to chat through what’s possible.
6.4 Access Period and Updates
Your access period will be clearly outlined at the point of enrolment.
At the time of writing, this is six months for the How to Lead: Digital Academy, the Leadership Accelerator Premium, and one-to-one coaching – unless otherwise stated in your specific programme details.
This access includes the version of the programme or materials available at the time of purchase. It does not include automatic access to future updates, new content drops or revised editions unless specifically included in your enrolment terms.
6.5 Intellectual Property
All course materials and content – whether printed or digital – remain the intellectual property of Waterfall Hill Consulting Ltd.
7) Confidentiality
All personal and coaching information shared with me is confidential and treated according to the International Coaching Federation (ICF) Code of Ethics. However, this relationship is not covered by legal confidentiality privileges (such as medical or legal professions).
I won’t disclose your information without your written permission, unless required by law or if there is a risk of harm or illegal activity.
You acknowledge your responsibility to raise any confidentiality concerns with me as soon as possible.
8) Release of Information for Ongoing Professional Development
As part of my commitment to ethical coaching and continuous improvement, anonymised feedback or general learning from services delivered may be shared in professional supervision or development settings.
No names or identifiable information will ever be disclosed. These reflections are used purely to improve and evolve the programme for the benefit of all learners.
9) Cancellation Policy
If you’re signing up as a consumer (not through a business), you have the right to cancel within 14 days of booking. After this cooling-off period, no refunds are given.
10) Termination
You may not cancel or terminate the Agreement after the 14-day cooling-off period has ended.
11) Data and Privacy
I will use the personal information you provide to:
Deliver the services
Process your payments
Share occasional updates about similar services (you can opt out any time)
I won’t share your data with third parties without your consent.
12) Limited Liability
While I aim to offer you excellent support and guidance, I can’t guarantee specific results. My liability to you is limited to the amount you paid under this Agreement. I will not be liable for indirect or consequential damages.
13) Dispute Resolution
If a problem arises, I’ll always aim to resolve it informally and fairly. Please get in touch at the earliest opportunity to discuss any concerns.
If a dispute cannot be resolved informally and either of us seeks legal action, the courts of England and Wales will have exclusive jurisdiction.
We both agree not to publicly disparage one another or the services provided, including on social media, during or following any dispute.
14) Severability
If any part of this Agreement is found to be invalid or unenforceable, the rest shall remain in effect.
15) Waiver
If either of us doesn’t enforce any part of this Agreement, that doesn’t mean we’re waiving our rights to do so later.
16) The Legal Bit
These terms are governed by English law and any disputes will be dealt with by the courts of England and Wales.
This Agreement applies to both of us and to our respective successors and permitted assigns.
If any part of these terms is found to be invalid or unenforceable, the rest will still apply.
If you have any questions or need help, please email: hello@waterfallhill.co.uk
We’re here to help, so please don’t hesitate to get in touch.
Leadership Coaching with Kate Waterfall Hill
Waterfall Hill Consulting Limited.
Registered in England, No 6228898
Registered Office: Stroud Common Cottage, Stroud Common Shamley Green, Guildford GU5 0SZ
+44 (0)7774 229307
