Kate: What was going on in your life and what prompted you to seek out an opportunity like doing this group coaching programme?  

Heather: I was doing everything in my business. There are 11 of us in the team. I was heading for burnout. It was only me that could do it. I wasn't delegating. And I wasn't inspiring confidence in my team and your “Linda” who I found on Facebook, I just found that I was actually doing the things that “Linda” was doing, which was making me laugh but also make me cringe and made me realise I needed to do something.  

Kate: What did you get out of the programme?  

Heather: Breathing space and time to think, because it was the first time that I've questioned why I was like I was at work. I've got my head in the sand at work, but your questions, your way of getting us to work in the teams made me take a step back, because I didn't think I had time to step back, but you made it clear that we all have time to take a step and look at the way that we're coaching, the way that we’re leading, the way that we’re managing.   So I just found it was a bit of a shock that it was easier than I thought it would be!  

Kate: What changes have you noticed now having done the programme?  

Heather: Thinking more about how my colleagues feel, my staff. Thinking of the workload that I give to them, how I'm coming across, how they feel. The main thing was to inspire confidence in them and to give them a safe space psychologically, to feel safe to make decisions and to ask them what they thought. I was always the one that they were coming to for the solutions. And the 1:3:1 method that you taught us is amazing. I've realised that my staff are much more capable than I thought they were because I took a step back and coached them instead of managing them.  

Kate: What would you say to anybody who's considering joining the group coaching programme?

Heather: I found it really good value for money, I think it's a really good price. It is worth the hour and a half per week because you gain so much more time back in your working week. Learning the strategies that you tell us about. I found that the other people in the group meant I didn't feel alone. It was surprising to see other people, other colleagues on the group chat, with the same problems. That was helpful. And it gave me a sense of relief.  

So I have to say “Just do it!”.