Waterfall Hill Consulting Limited is a company incorporated in England & Wales and provides management consulting advice to small businesses in the south east of England. We are committed to protecting your privacy and protecting any data that we collect concerning you. This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
We may collect any or all of the information that you give us through any means, including but not limited to: filling in forms on this website, by corresponding with us by phone, e-mail or otherwise, subscribing to our services. Depending on the type of transaction you enter into we may collect your name, business name and address, business telephone number and business email address.
Data collected in the UK is held in accordance with the General Data Protection Regulation (GDPR). All reasonable precautions consistent with good industry practices are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
Information we collect about you when you visit our website
We use Google Analytics, a website monitoring tool, to collect information about visitor behaviour on our website. This in turn allows optimisation of the content and pages on our website and the marketing programs that drive traffic to the website. Each time you visit our site we will automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, as well as browser type and version.
- Information about your visit, including the full Uniform Resource Locators (URL), to, through and from our site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following https://tools.google.com/dlpage/gaoptout
Information Use and legal basis for processing
We use the information collected primarily to process the task for which you requested of us either via the website or through any other communication. We may also send marketing communications to you. At any time, you can stop receiving emails from us using the link contained in the email. If you don’t have an email from us to hand or have received other communications and want to opt out, simply email us at firstname.lastname@example.org and we will update our data.
Our legal basis for the processing of personal data is our legitimate business interests, described in more detail below, although we will also rely on contract, legal obligation and consent for specific uses of data.
- We will rely on contract if we are negotiating or have entered into a contract with you
- We will rely on legal obligation if we are legally required to hold information on you to fulfil our legal obligations
- We will in some circumstances rely on consent for particular uses of your personal data that you have consented to (e.g. by subscribing to emails)
Our Legitimate Business Interests
We provide organisations with management consultancy services that aim to improve business results, usually through enhancing marketing, HR, cost control, strategic decision-making or general business efficiency. Our services benefit our customers by improving their business through our business insight and expertise.
Our legitimate interest in processing personal data is to generate interest in our services to realise these benefits for potential customers; also to develop new business leads to generate revenue. In order to support our customers and develop our business we need to record the personal data of prospective and client contacts. Our marketing messages comply with the law, make no attempt to mislead or deceive customers, and generally are a benefit to the businesses we advise and their employees.
Should we want or need to rely on consent to lawfully process your data we will request your consent orally, by email or by an online process for the specific activity we require consent for and record your response on our system. Where consent is the lawful basis for our processing you have the right to withdraw your consent to this particular processing at any time.
Blocking cookies will, however, have a negative impact upon the usability of many websites, including this one.
Email Marketing Post-Click Tracking Cookies
These cookies are used to analyse and report on pages of our website that have been viewed by visitors, who have followed links from our email marketing campaigns. This analysis helps us to understand additional content that is viewed by the contacts in our database and therefore allows us to improve and tailor future campaigns to those contact’s specific areas of interest.
We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to conduct our business and complete necessary transactions. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to opt-out from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.
We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.
Where we store and process your personal data
Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Retention of data
We understand our legal duty to retain accurate data and only retain personal data for as long as we need it for our legitimate business interests and that you are happy for us to do so. After such time, we will only keep the relevant personal data on our suppression list to ensure we no longer contact you. Accordingly, we run routine data cleansing to remove data that we no longer have a legitimate business interest in maintaining.
Access to data and your rights
The General Data Protection Regulation gives you the right to access information held about you. We also encourage you to contact us to ensure your data is accurate and complete. You have the right to ask us not to process your personal data. For further information about your rights or if you want to make a complaint about the way we have processed your information, you can contact the ICO who oversee data protection law – www.ico.org.uk
If you would like to access the data we hold about you, withdraw consent or exercise your ‘right to be forgotten’, please email email@example.com.
Changes to this Policy